Returns & Exchanges
At Mattresses Online, we want you to sleep soundly on your new purchase, which is why we offer a 100-night comfort guarantee and a streamlined return process for all our bedding products. If you are not completely satisfied with your mattress, we are here to help you find the perfect fit or provide a full refund.
Initiate Your Request
Contact our sleep experts via email or our online portal within 100 nights of delivery to start your return or exchange process.
Schedule a Pickup
Once approved, we will coordinate with a local charitable partner or recycling service to pick up the mattress directly from your home at no extra cost.
Verification of Condition
Our team will verify that the mattress is in good condition, free of stains and tears, to ensure it meets our donation or recycling standards.
Receive Your Refund
After the pickup is confirmed, your refund will be processed back to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing